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TSIA is committed to providing visibility as quickly as possible into the changing technology industry trends and practices that come as a result of COVID-19.

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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success

Education Services

Field Services

Managed Services

Professional Services

Support Services

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling

Subscription Sales

XaaS Channel
Optimization

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation

XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

The State of XaaS Product Management: 2020

Learn what is trending within product management teams pursuing XaaS models, including optimal practices and critical capabilities.

Research Report

Who Should Own Renewals?

A framework for renewing existing customers and growing recurring revenue streams in an economic downturn.

Research Report

The Impact of COVID-19 on Classroom Training

What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?

Research Report

Impact of COVID-19 on OEM Field Service Organizations

This report looks at the impact of COVID-19 on OEM field service organizations.

White Papers

The COVID-19 To-Do List for Revenue Leaders

A current and future checklist for revenue leaders for managing a crisis.

Ebook

The Future of Selling and Delivering Value

This publication focuses primarily on outcome engineering and verticalization-related skills, behaviors, tools, techniques, and guidance.

White Papers

5 Plays to Maximize Renewal Revenue with Partners

This publication provides an overview of five plays to maximize renewal revenue with partners.

Research Report

How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis

Short-term guidance and long-term opportunities for CS organizations that can make a lasting impact on both their customers and their company.

Research Report

The State of Managed Services: 2020

Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.

Research Report

Case Study: 2019 STAR Award Winner Ellucian

Case study of TSIA STAR Award winner Ellucian, who implemented internal quality programs to increase employee satisfaction.

Research Report

Building the Infrastructure for Virtual Customer Experiences

This report provides an overview of various approaches to virtual engagement.

Research Report

The Pandemic Playbook for Technology Solution Providers: Current Phase/Next Pha

This report is a playbook to help technology providers navigate a global pandemic in the area of current phase/next phase capabilities.

Join Us for TSW Live!
FREE Virtual Conference

TSIA has transformed its spring TSW conference formerly scheduled for May 4-6 in San Diego, into TSW Live! virtual conference on May 5-6. We look forward to bringing the energy of the in-person conference to this FREE virtual event.

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